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1.1. What is SSL?

The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

1.2. What is the difference between Unix accounts and Windows accounts?

Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use NT.

1.3. How do I change my billing information?

Go to Billing->Billing Info menu, and click the Change Billing Info button.

1.4. I forgot my Miva password, what should I do?

There is no way to retrieve this password, you will have to re-install Miva. Warning: All the data in the Miva will be lost, including Products, Orders and other settings.

1.5. Can I accept credit card on my site? Will it be secure?

Yes, H-Sphere supports secure transaction protocol, such as SSL. Just buy and install a certificate using ssl manager.

1.6. I lost my password, what should I do?

Go to the control panel site. Click on the link "forgot your password" right under the login box, and follow the instructions.

1.7. Can I purchase additional disk space?

Additional disk space can be purchased through H-Sphere.

1.8. How do I open my SiteStudio?

You need to log into your control panel first, then click the SiteStudio icon.

1.9. What happens if I exceed my data transfer limit?

Any data transfer in excess of plan threshold will be charged at the end of the billing period.

1.10. How do I change my contact information?

Go to Acct. Preferences->Contact Info and edit your contact information.

1.11. What happens if I purchase additional products in the middle of the month?

Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.

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